Change your Plesk password and sign out safely

Before changing anything

Identify the password you need to change

• Plesk panel password: Used when signing in directly to the hosting server control panel.
• UKC Client Area password: Used at billing.uk-cheapest.co.uk; change it in your Client Area security settings.
• FTP or SSH password: Managed separately under the domain's hosting-access settings.
• Mailbox password: Changed for the individual email address in Plesk.
• Database password: Belongs to a database user and may also need updating in the website configuration.

Change the panel password

Update your Plesk profile

1. Open Plesk. Use the UKC Client Area shortcut or sign in directly to your assigned UKC hosting server.
2. Open your profile. Select your name at the top of Plesk, then choose Edit Profile. Some layouts show Change Password in the navigation instead.
3. Enter a new password. Use a long, unique value that meets the strength indicator. Confirm it exactly.
4. Save the profile. Choose Apply or OK, depending on the panel layout.
5. Confirm direct access if you use it. Open a private browser window and test the Plesk login before closing your existing session.

Important distinction

Other services keep their existing passwords

Changing the Plesk panel password does not automatically alter a website administrator login, FTP account, SSH account, mailbox or database user. That separation prevents an account-security change from unexpectedly disconnecting websites, devices or applications.

End the session

Sign out when you finish

1. Open the account menu. Select your name or profile icon at the top of Plesk.
2. Choose Log out. Wait for the Plesk sign-in screen or confirmation page.
3. Sign out of the UKC Client Area as well when using a shared or public device.
4. Close all related browser tabs. Do not allow the browser to save credentials on a device you do not control.

Troubleshooting

If the new password is not accepted

• Make sure you are signing in to the correct assigned UKC server, not a different Plesk server.
• Use the Plesk username rather than an email address unless your assigned login is the email address.
• Check for spaces introduced by copying and confirm Caps Lock is off.
• Try the Client Area Log in to Plesk shortcut.
• Use the dedicated password-reset guidance if you cannot access the profile.

Need help?

Tell us which login is affected

Include the hosting service or domain, assigned UKC server, whether Client Area single sign-on works, the login page address and the exact error. Never send an existing or proposed password in a ticket.