How to change domain nameservers

Choose the destination

Use the nameservers for the service you want

UKC Parking

Choose Use UKC managed DNS in the Client Area

UKC Hosting

Use the ukc01.uk to ukc13.uk nameservers shown in your hosting welcome email

External provider

Use the exact nameservers supplied by that provider

If you only need to change one A, MX or TXT record while retaining UKC managed DNS, use DNS Manager instead of changing nameservers.

Client Area steps

Submit the nameserver change

1. Sign in and open Domains, then My Domains.
2. Choose Domain Tools beside the domain.
3. Open the Nameservers page.
4. Select Use UKC managed DNS or Use another DNS provider.
5. For a custom provider, enter at least the first two complete nameserver hostnames.
6. Review the warning and save the change once the destination DNS zone is ready.

What happens next

Registry and resolver caches update

UKC submits the change to the relevant domain registry. The new delegation can appear quickly, but networks and devices may temporarily retain the previous nameservers. During this period, different visitors can receive answers from different DNS providers.

• Keep both the old and new DNS zones valid during the change where possible.
• Check the domain's Diagnostics page for the nameservers currently visible publicly.
• Allow up to 24 to 48 hours for older cached answers to disappear worldwide.

If the change fails

Check the spelling and domain status

Nameserver hostnames must be valid and must normally answer authoritatively for the domain. A registry lock, suspended domain, invalid nameserver or missing glue record can prevent an update.

Copy the complete error shown by the Client Area into a support ticket; it is more useful than reporting that the page did not work.