The registry could not validate the address
.UK registrations require accurate registrant data. The application can be rejected when the postcode is invalid, belongs to a different address, or the submitted address is incomplete.
Details to check
Use the registrant's real postal address
- Include the building number or name and complete street.
- Use the correct town or city and country.
- Enter the postcode in its normal format, for example AB12 3CD.
- For a company registration, use the organisation's appropriate contact address.
Do not substitute UKC's address or an unrelated forwarding address. The registry data must identify the registrant accurately.
Correct the account
Update your Client Area details first
- Sign in and open My Details.
- Correct the postal address and postcode.
- Save the account details.
- If the rejected order uses separate domain-contact details, tell support which contact must also be corrected.
- Ask UKC to resubmit the failed registration.
If it is still rejected
Send evidence that identifies the address
Tell us the domain, corrected address and order number. If the registry still cannot validate the details, we may ask for an official document or public company record showing the registrant and address.
Do not post identity documents in an ordinary email unless support has requested them and supplied the appropriate secure process.
Have you corrected the postcode?
Send us the domain and order number and confirm that the Client Area address is now correct. We can review and resubmit the application.
Request resubmission