UKC never automatically charges a stored card
Invoices and reminders can be created automatically, but payment is always a client action. Review the invoice and complete checkout when you want to pay.
Pay online
Open the invoice from Client Area
- Sign in and open My Invoices.
- Open the unpaid invoice and check every domain, service, period and amount.
- Select one of the payment methods offered on that invoice.
- Complete any bank or card-provider verification and submit once.
- Wait for the UKC confirmation page, then confirm the invoice status is Paid.
Payment failed
Use the displayed result before trying again
- Bank declined
- Check available funds, online-payment permissions and bank verification. The bank can explain its decline.
- Verification cancelled or timed out
- Return to the invoice and start one fresh attempt. Allow pop-ups or redirects required by the bank.
- Page still processing
- Do not click Pay repeatedly. Wait, then check the invoice and bank before retrying.
- Invoice remains unpaid
- Check whether the bank shows a completed payment or only a temporary pending authorisation.
- Address or details changed
- Update My Details for future invoices. Ask Billing if a due invoice needs a corrected billing address.
- Card method unavailable
- Use another method offered by the invoice or pay by bank transfer.
Bank transfer
Use the invoice number as the reference
UK transfers normally take one to three working days to be received and matched. The invoice remains unpaid until processing is complete.
Bank transfer detailsDuplicate or pending amount
Check both the invoice and bank before paying again
A pending card authorisation is not always a completed charge and can disappear automatically. If the invoice is already Paid, do not submit another payment. If two completed charges exist, send Billing both transaction references; never send a full card number or security code.
Payment is complete when the invoice says Paid
Keep the invoice and transaction references. Domain registrations, renewals and service activation can require additional processing after payment, so also confirm the related service status.
Payment result still unclear?
Send the invoice number, amount, payment method, attempt time, exact message, whether the bank shows pending or completed, and the last four digits only if needed to distinguish cards. Never send a full card number, expiry date, PIN or security code.
Ask the Billing team