Account credit
Account credit appears in the Client Area and is normally applied automatically to eligible invoices. Credit is not a bank balance and cannot be used until an invoice or order is processed.
Shown in Client AreaOpen Billing to review the account balance.
Applied to invoicesAvailable credit can reduce the amount due.
Payment remains manualUKC does not automatically charge your card.
View balance
How credit works
Credit may come from an overpayment, adjustment or refund to account. It is normally applied to an eligible invoice on that account; it cannot be transferred between unrelated accounts without review.
An invoice or order must still be created and completed. Check that the service status and invoice both show the expected outcome.
Balance mismatch
If a payment or adjustment is missing, provide its date, amount, payment reference and relevant invoice number. Do not send full card details.
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