Pay with credit

Apply account credit to an unpaid invoice

When your UKC account has an available credit balance, open the unpaid invoice and apply that credit to reduce or settle the amount due.

Open the invoiceChoose the exact unpaid invoice.

Apply available creditUse all or part of the balance.

Review the resultPay any amount still outstanding.

Client Area

Apply credit to the invoice

  1. Sign in and open Billing > My Invoices.
  2. Select the invoice that is still unpaid.
  3. Choose Apply Credit when the option is displayed.
  4. Enter the amount, up to the available balance and invoice total.
  5. Confirm and review the updated invoice status.

After applying

Credit may cover all or only part of the invoice

If credit covers the full total, the invoice should become Paid. If it covers only part, complete a separate payment for the remaining balance before the due date.

Option not shown

Check balance and invoice status

The option may be absent when there is no available credit, the invoice is already paid or cancelled, or the credit belongs to another account. Contact the Helpdesk if the displayed balance and invoice do not agree.

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