Set up UKC email on iPhone or iPad

Before setup

Confirm the mailbox works in Roundcube

Sign in with the complete email address and send one external test. If webmail rejects the password, fix that first. Know the assigned UKC hostname before starting manual setup.

iPhone or iPad

Add an Other Mail Account

1. Open Settings > Apps > Mail > Mail Accounts.
2. Select Add Account, enter the address, then choose Add Other Account > Mail Account.
3. Enter the sender name, complete email address, mailbox password and a useful description.
4. Select Next, then choose IMAP if manual settings are requested.
5. For both incoming and outgoing servers, enter the assigned UKC hostname and complete email address as the username.
6. Enter the mailbox password for both servers and save.

If manual ports are needed

Secure UKC mail settings

Username

Your complete email address

Incoming server

Your assigned UKC hostname

IMAP

Port 993 with SSL / TLS

POP alternative

Port 995 with SSL / TLS

Outgoing server

Your assigned UKC hostname

SMTP

Port 465 with SSL / TLS

SMTP alternative

Port 587 with STARTTLS

Authentication

Password, required for SMTP

IMAP or POP?

Choose IMAP for normal multi-device use

IMAP keeps folders and message state synchronised between the phone, tablet, desktop and webmail. Choose POP only when you understand its download-and-retention behaviour and have a deliberate backup plan.

Common fixes

If the account saves but does not work

Cannot verify identity

Use the assigned UKC hostname and check the device date and time.

Receives but cannot send

Open the SMTP server details and ensure username, password, SSL and port are present.

Password repeatedly requested

Retype it for incoming and outgoing servers, then verify it in Roundcube.

Old folders missing

Confirm the account was added as IMAP and allow initial synchronisation to finish.