Have your mailbox details ready
You need your complete email address, mailbox password and assigned UKC server. Your server is shown in the hosting welcome email, for example ukc12.uk.
Open webmail
Use your server's secure webmail address
Add webmail. before your assigned UKC server name and open it using HTTPS.
- Example server
- ukc12.uk
- Secure webmail address
- https://webmail.ukc12.uk
Replace ukc12.uk with the server named in your own welcome email.
Sign in
Enter the complete email address
- Open the secure webmail address for your assigned UKC server.
- In Username, enter the full mailbox address, including the part after the @ symbol.
- Enter the password for that mailbox. This may be different from your UKC Client Area or Plesk password.
- Select Login. Roundcube opens your inbox and folders.
Your mailbox is ready
You can read and send messages, create folders, manage contacts, set identities and update Roundcube preferences from any supported browser.
Troubleshooting
If Roundcube will not sign in
- Enter the complete email address, not only the text before the @ symbol.
- Use the mailbox password, not the UKC Client Area or Plesk account password.
- Check that the browser is using https:// and the correct assigned server.
- Type the password manually once to rule out an old password stored by the browser.
- If the password is unknown, reset the mailbox password in Plesk and then try again.
Still cannot sign in?
Tell the Helpdesk the mailbox address and assigned UKC server, and include the exact error shown. Never send your mailbox password in a ticket.
Contact the Helpdesk