Why VAT appears on your UKC invoice

The invoice calculation

Why VAT has been added

UKC is a UK supplier and our billing system applies UK VAT to taxable services using the tax details held on your account. The amount is shown separately on the invoice so you can review it before payment.

VAT treatment is not decided only by where the supplier is based. It can also depend on the type of service, where the customer belongs, whether the customer is acting as a business or consumer, and what evidence the supplier holds.

Customers outside the UK

Overseas VAT rules are not one-size-fits-all

HMRC treats website supply and web hosting as electronically supplied services. Its guidance says digital services supplied to consumers outside the UK are not liable to UK VAT, although tax may instead be due where the consumer belongs. Different place-of-supply rules can apply to overseas business customers.

UKC may need evidence of your location and business status before changing the tax treatment. A foreign address or VAT number does not automatically guarantee that UK VAT can be removed from every product.

What to do

Ask us to review an unpaid invoice

1. Check that your account shows the correct legal name, address and country.
2. If purchasing as a business, include the registered business name and VAT or tax registration number where applicable.
3. Open a billing ticket and give us the unpaid invoice number.
4. Explain where you or the business belongs and which service the invoice covers.
5. Wait for confirmation before paying; do not create a replacement order.

After payment

Can a business reclaim the VAT?

A VAT-registered business may be able to reclaim VAT when it holds a valid VAT invoice and the purchase meets its local tax rules. UKC can provide the invoice and explain our charge, but we cannot advise whether you can reclaim it in your country. Ask your accountant or tax authority when unsure.