Fair use
An accidental overage is normally a prompt to review the account, not an instant penalty. UKC will identify the resource pressure and work with you on cleanup, optimisation or a more suitable service.
We contact youUnderstand the cause first.
Correct the usageClean up or optimise safely.
Upgrade if neededMatch sustained demand.
Initial review
Storage, files, traffic, CPU, memory or database demand can grow for different reasons. We will contact you where practical and explain which use is outside the shared-hosting profile.
Common solutions
Typical actions include deleting abandoned backups, clearing cache files, optimising images or databases, stopping runaway scripts and storing large archives or media on a service designed for them.
Service protection
If usage threatens server stability, security or other customers, temporary restriction can be necessary while the cause is resolved. Deliberate or repeated misuse is treated differently from a genuine mistake.
The Helpdesk can help identify what is safe to remove and whether an upgrade is the better answer.
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