ICANN is waiting for confirmation
Registration, transfer or a change to registrant details can trigger verification. If the registrar does not receive an affirmative response within the required period, it may suspend the domain until the details are verified.
Complete verification
Use the link sent to the registrant email address
- Open the mailbox shown in the verification notice in Domain Tools.
- Search Inbox, Spam and Junk for a recent registrant or contact-verification message.
- Confirm the domain name and sender before opening the verification link.
- Follow the link and complete the confirmation on the registrar's secure page.
- Return to My Domains, open the domain and select I've verified my email - check again.
Email not found
Resend it from Domain Tools
When the verification alert offers Resend verification email, use it once, then allow time for delivery and check spam filtering. Repeated requests can produce several links; complete the newest valid message.
If the displayed address is wrong or inaccessible, do not keep resending. The registrant contact must be corrected through the appropriate domain-contact process first.
Suspended domain
Verification can restore normal DNS operation
A suspended domain may stop resolving or show a registrar notice even though hosting and email services themselves are intact. Complete verification and use check again. Registrar and registry status changes may take a little time to propagate.
This is separate from renewal
Paying an invoice or renewing the domain does not substitute for contact verification. Likewise, verification does not pay an overdue renewal.
Why it happened
Common verification triggers
- A new registration with an ICANN-accredited registrar.
- An inbound transfer or change of registrar.
- A change to the registrant name, organisation or email.
- An accuracy inquiry or information suggesting that contact data is no longer valid.
Stay safe
Check verification messages before clicking
A genuine verification process should identify the domain and lead to the registrar or its recognised verification service. Never disclose a Client Area password, mailbox password, card details or an EPP/Auth code merely to verify contact information.
Verification still shows as required?
Send us the domain, address shown for verification, time the newest message was requested, time the link was completed, current alert text and any registrar response. Do not forward a live verification link publicly.
Ask the Domains team