UKC never automatically charges your card
Auto Invoice prepares and sends a renewal invoice. You must choose to pay it. Cancelling or disabling an unwanted item prevents future invoices and reminders; it is not needed to stop an automatic card payment.
Choose the right action
Domain, service or existing invoice?
- Domain no longer required
- Turn off Auto Invoice
- Hosting or another service no longer required
- Submit a cancellation request
- Invoice already exists
- Cancel the item, then contact Billing
Domain names
Stop automatic renewal invoices
- Sign in to the Client Area and open Domains, then My Domains.
- Select Domain Tools beside the domain.
- Open Auto Invoice.
- Turn off Create renewal invoices automatically and confirm the change.
The domain will not be renewed unless you renew it manually. It can expire at the end of its current registration term.
Hosting and other services
Submit a service cancellation request
- Open Services, then My Services.
- Select the service you no longer require.
- Choose Request Cancellation.
- Select immediate cancellation or cancellation at the end of the paid billing period.
- Review any associated domains carefully, enter the reason and submit the request.
Immediate cancellation can remove access
Download any website, database and email data you need before requesting immediate cancellation. Unused time is not normally refundable, and deleted service data may not be recoverable.
Invoice already created
Ask Billing to review the unpaid invoice
First turn off Auto Invoice or submit the service cancellation request so another invoice is not created. Then open a Billing ticket with the invoice number and the domain or service you cancelled.
- Do not pay an invoice for an item you have confirmed you no longer require.
- Do not assume cancelling an invoice has cancelled the underlying domain or service.
- Keep any other items on a combined invoice in mind when asking Billing to amend it.
Changed your mind about a domain?
Before the domain expires, return to Auto Invoice and enable it again or renew the domain manually. An expired domain may have different recovery rules and charges.
Need an invoice reviewed?
Include the invoice number and identify the cancelled domain or service. Billing can then confirm what remains payable.
Contact Billing