Review the invoice before paying
Open the invoice and check its description, billing period, quantity, tax, account credit and total. An invoice can contain several domains or services, so the total may not relate to only one renewal.
Ways to reduce the total
Choose the change that matches the invoice
- Domain renewals: reduce a multi-year renewal to the minimum period available for that extension.
- Hosting renewals: move to a shorter billing cycle when the product supports monthly or quarterly billing.
- Unwanted items: ask us to remove an unpaid renewal or service you no longer want.
- Account credit: check whether existing credit has already been applied to the balance.
Requesting an adjustment
Tell us exactly what should change
- Open the invoice and note its invoice number.
- Identify the domain or service line that needs changing.
- Tell us whether you want a shorter renewal period or the unpaid item removed.
- Wait for the revised invoice before making payment.
Including the invoice number and exact item normally lets the billing team resolve the request without asking follow-up questions.
Do not make a partial payment against the old total
Ask UKC to adjust the unpaid invoice first. Changes are subject to the minimum registration period, the product's available billing cycles and whether the service has already renewed or been supplied.
No automatic card billing
You remain in control of payment
UKC may prepare and send renewal invoices, but we do not automatically charge a stored card. Adding or adjusting an invoice does not take payment; you choose when to complete checkout.
Need an unpaid invoice adjusted?
Include the invoice number, the item to change and your preferred renewal period. Please do not send card details in a ticket.
Request an invoice change