Account security
Disabling 2FA removes the extra login check and makes a stolen password more useful to an attacker. Only disable it when necessary, and enable a replacement method as soon as possible.
Protection is removedPassword becomes the only factor.
Identity may be checkedSupport protects the account.
Replace promptlyEmail or TOTP.
When signed in
Open Security Settings, select Two-Factor Authentication and follow the confirmation process. Do not disable it because someone has asked you to disclose a code.
When locked out
If the selected factor is unavailable, use a saved backup code. UKC support may need to verify account ownership before removing protection and will never ask for your password or live 2FA code.
Restore protection
Confirm the new method works by signing out and back in. Store the new backup code separately from the account password.
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