TOTP recovery
Losing the phone does not need to mean losing the UKC account. Use the backup code first, then replace the old TOTP enrollment once access is restored.
Use the backup codePrimary recovery route.
Verify with supportIf no code remains.
Re-enrol promptlyRemove the lost device.
Immediate recovery
Enter the stored backup code exactly. Do not give it to anyone else, and do not keep retrying old authenticator codes from a device whose time or enrollment is uncertain.
No backup code
The checks may take longer than an ordinary password reset because removing 2FA changes a major account safeguard. Support will not ask for your password or authenticator secret.
After access
Use Security Settings, verify the new TOTP or choose UKC Email 2FA, then save the replacement backup code somewhere separate.
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