Email code delivery
Most codes arrive quickly, but mailbox filtering or delivery delays can occur. Check the correct mailbox and spam folder before requesting repeatedly.
Check the login emailIt may differ from billing contacts.
Allow delivery timeThe code lasts ten minutes.
SMS may be availableAfter sixty seconds.
Check delivery
Check spam, junk, quarantine and mailbox rules. The login user's email can differ from the primary client contact. Search for recent UKC verification messages and ensure the mailbox is not full.
Retry carefully
Email codes contain six digits and expire after ten minutes. Avoid repeated clicks; submit the code once and wait while login completes.
Fallback
After sixty seconds, a masked SMS option appears only when a valid UK mobile is held. It sends the same active code and is rate-limited. Otherwise use a backup code or contact support.
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