What should I do if I get locked out of my account due to 2FA? Print

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If you’re locked out because you can’t access your 2FA code:

1. Try using your backup codes (for TOTP-based 2FA).

2. If you can’t receive your email 2FA code, check spam/junk folders or request a resend.

3. If you still can’t log in, contact our support team for verification and account recovery.

For security, we will require identity verification before disabling 2FA or resetting your access.

Also see:

Setting up 2FA for the First Time

A Simple Guide to 2FA

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