What if I lose access to my authentication app? Print

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If you lose access to your TOTP authentication app, follow these steps:

1. Use your backup codes that were provided when you set up 2FA.

2. If you don’t have backup codes, contact our support team for identity verification and 2FA reset.

3. Once access is restored, re-enable 2FA with a new authentication app.

Also see:

Setting up 2FA for the First Time

A Simple Guide to 2FA

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