DNS delegation

Change nameservers without disrupting services

Nameservers decide which provider publishes the entire DNS zone. Before changing them, make sure the new provider has every website, mail and verification record the domain needs.

Whole-zone changeNot one record only.

Copy records firstWebsite and mail depend on them.

Caches take timeOld routes can remain briefly.

What changes

The new nameservers become authoritative for every DNS record

A nameserver change can affect the website, mail, subdomains, verification records and third-party services together. It does not copy the old zone automatically.

Prepare first

Create and verify the replacement zone before delegation

Record the current A, AAAA, CNAME, MX and TXT values. Confirm the new provider is answering correctly before changing delegation. UKC parking uses ns.ukc.uk and ns2.ukc.uk.

Change nameservers

Open the Nameservers page for the domain

  1. Open My Domains in the Client Area.
  2. Select Domain Tools beside the domain.
  3. Choose Nameservers.
  4. Select Use UKC managed DNS, or enter the nameservers supplied by the other provider.
  5. Review the warning and save the change once.

After saving

Expect old and new answers during cache expiry

Registry and resolver caches can retain the previous delegation. Avoid making conflicting changes at both providers, and use Domain Diagnostics to check the public route.

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