DNS records

Add or change a CNAME record

A CNAME makes one hostname an alias of another hostname. Use it for a subdomain when a provider gives you a target name rather than a fixed IP address.

Hostname aliasPoint one name to another name.

No record conflictsA CNAME cannot share its hostname.

Allow TTL cachingOld answers may remain temporarily.

How it works

Point a subdomain to the provider’s hostname

For example, a provider may ask for shop.example.uk to be a CNAME of shops.provider.example. Enter only the host portion requested by the DNS Manager and copy the destination accurately.

UKC DNS Manager

Create or edit the record

  1. Open the domain and select DNS Manager.
  2. Find and remove any conflicting A, AAAA or other record at the same hostname.
  3. Add a CNAME record, entering the host and destination supplied by the provider.
  4. Save the change and wait for cached answers to expire.

Important limits

Do not use a standard CNAME at the zone apex

The root domain normally already has required SOA and NS records, so a conventional CNAME cannot coexist there. Use the A/AAAA values or an approved apex-alias method supplied by the service. A CNAME hostname also cannot carry its own MX or TXT record.

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